Customer Relation Leader
  • ប្រភេទការងារ
  • សេវាកម្ម
  • ទីតាំង
  • ភ្នំពេញ(1)

 Job Description:

  • - To management the call center team to enhance the PM reminder, Appointment Preparation ,        PSFU to achieve the target and high customer retention
  • - To manage CR officer to enhance CSI,SSI,VOC to achieve high customer satisfaction
  • - To monitor weekly and monthly call center and CR team performance/activities results reported   by each staff and provide comments with positive thinking approach
  • - To propose new ideas on how to increase customer satisfaction in any form different from             current practices
  • - To propose new ideas on how to achieve target and high customer retention
  • - To build strong communicate and negotiate skills with customer, colleagues, branches
  • - To handle initial customers compliant before seeking support from manager
  • - To Gemba at each branch  with report and kaizen activities
  • - To fully support subordinate based on professionalism as needed
  • - To ensure timely & accurate CRD report (weekly & Monthly) sending to manager
  • - Perform other tasks assigned by supervisor

 

  Job Requirement:

  • - University degree in General Management or other related fields
  • - Minimum 3 year of progression experiences in the related field
  • - Honest, flexible, responsible, hardworking, and able to work under pressure
  • - Motivated, positive attitude, pro active and team work oriented
  • - Good communication and strong interpersonal skills
  • - Good knowledge of customer satisfaction intention
  • - Good at English language (Speaking, writing, and listening skills)
  • - Proficiency with Microsoft word, Excel & Power point