- To management the call center team to enhance the PM reminder, Appointment Preparation , PSFU to achieve the target and high customer retention
- To manage CR officer to enhance CSI,SSI,VOC to achieve high customer satisfaction
- To monitor weekly and monthly call center and CR team performance/activities results reported by each staff and provide comments with positive thinking approach
- To propose new ideas on how to increase customer satisfaction in any form different from current practices
- To propose new ideas on how to achieve target and high customer retention
- To build strong communicate and negotiate skills with customer, colleagues, branches
- To handle initial customers compliant before seeking support from manager
- To Gemba at each branch with report and kaizen activities
- To fully support subordinate based on professionalism as needed
- To ensure timely & accurate CRD report (weekly & Monthly) sending to manager
- Perform other tasks assigned by supervisor
Job Requirement:
- University degree in General Management or other related fields
- Minimum 3 year of progression experiences in the related field
- Honest, flexible, responsible, hardworking, and able to work under pressure
- Motivated, positive attitude, pro active and team work oriented
- Good communication and strong interpersonal skills
- Good knowledge of customer satisfaction intention
- Good at English language (Speaking, writing, and listening skills)
- Proficiency with Microsoft word, Excel & Power point
