Call Center
  • ប្រភេទការងារ
  • សេវាកម្ម
  • ទីតាំង
  • ភ្នំពេញ(2)

 Job Description:

  • - Conduct maintenance reminder call
  • - Make appointment preparation
  • - Monitor appointment control
  • - Handle customer complaint
  • - Conduct Post Service Follow Up (PSFU) Call
  • - Call campaign
  • - Conduct customer satisfaction survey
  • - Receive call-in from customer
  • - Make daily appointment report
  • - Make monthly report (FIR, CSI, 1K)
  • - Update customer feedback
  • - Increase customer retention through hearty service
  • - Perform other tasks assign by leader and manager

 

  Job Requirement:

  • - Bachelor degree in year 2 or 3 of related fields
  • - Strong time management and commitment
  • - Creativity / Adaptability
  • - Good collaboration, teamwork, and interpersonal skills
  • - Good at problem solving
  • - Organizing and planning
  • - Good at knowledge of communication
  • - Good at customer relations management
  • - Good at computer skill (Ms. Word and Ms. Excel)