Job Description
- Responsible for ensuring the overall achievement of branch sales and service goals.
- Responsible for the overall sales and marking activities at the branch, including promotional campaigns and new product rollouts.
- Leads by example, communicates the rule, encourages, motivates, and requires all staff adherence to the same rule.
- Ensure portfolio quality is controlled at all times.
- Identifies target marketed; develops and implements a branch expansion strategy.
- Ensure the branch's operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly.
- Responsible for planning and continuously monitoring staff level requirements, participating in recruitment and selection, daily scheduling of branch staff, providing for and/or coordinating training and development, completing performance appraisals, resoling staff conflicts, disciplining and participating in the rewards and recognition decision-marking process.
- Respond to customer and dealer inquiries and/or complaints and take the necessary actions to achieve customer and dealer satisfaction.
- Other duties and responsibilities will be assigned by line manager.
Job Requirements
- Bachelor's degree required, preferably in business (Banking, Finance, Accounting, Economics, Marketing or Management).
- Five years experiences in sales and operation in the bank/microfinance/leasing industry.
- Two years of experience in management and staff supervision.
- Prior business development experience required, microfinance, or banking industry preferred.
- Good computer skills in word processing and spreadsheet software application; working knowledge of MIS for the bank/microfinance/leasing industry.
- Proficiency in English both writing and speaking.