Who we are
TrueMoney is a leading international Fintech brand and is part of Ascend Money, a digital financial services venture of The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), two of the largest companies in Asia. We are now one of the largest financial life platforms in Southeast Asia, growing from just 1 market to 6 markets in a span of 2 years. We currently have significant operations in Thailand, Cambodia, Myanmar, Indonesia, Vietnam, and the Philippines.
KEY TASKS:
- Handling customer complaints and enquiries
- Must be understand about True Money products and services
- Must be keep in touch with relevant department to solve agent/customer’s issue appropriately
- Providing good quality service delivery to agent/customer
- Be friendly and helpful to meet the customer’s satisfaction
- Log report accurately
DUTIES & RESPONSIBILITIES:
- Able to understand customer requirements & proposed solutions.
- Keeping customers informed about services and promotions
- Provide accurate information about True Money products and services
- Handle customer complaints or refer them to appropriate area for action
- Following up to close the agent/customer’s issue effectively
- Take care in existing customer expansion
- Be able to satisfy customers and solve complaint with customer
SPECIFICATION:
- Bachelor degree or fresh graduated
- At least 1-year experience related to customer oriented.
- Knowledge in English speaking, listening and writing.
- Computer literacy
- Be patient, hardworking and able to work under pressure
- Good interpersonal and problem solving
