- Manage and ensure the quality of digital banking services in accordance with established standards and operational efficiency before official launch;
- Manage, collect, prepare, and compile all documentation related to the development and improvement of digital banking services, in both soft and hard copy formats, Store documents according to technical specifications, ensure security, and maintain all content within the digital banking system (e.g., website content and online forms);
- Analyze complex changes and present detailed specifications in relevant documentation;
Manage all incoming and outgoing documents related to digital banking services, accurately record receipts, and ensure timely, clear, and complete delivery to recipients;
- Oversee and participate in the implementation of digital banking service development projects;
Conduct vulnerability testing and comprehensive risk analysis to develop training materials and instructions content for internal teams prior to the official launch of new products or programs;
- Supervise the production of documents and instructional videos on the use of digital products and services for customers and internal staff, ensuring that all materials are accurate, user-friendly, and practical;
- Research and develop more efficient methods for organizing and storing project documentation;
- Manage departmental meetings, identify inefficiencies in workflows, propose improvements, and provide ongoing support and training to team members to ensure effective and timely tasks execution;
- Perform additional tasks/projects assigned by manager.
