Job Duties and Responsibilities:
-Lead and manage the operational activities to achieve branch's targets
-Coordinate all branch staffs to prepare a Plan of Action (PoA)
-Ensure all branch staffs are effectively carrying out their duties and responsibilities including the implementation of their PoA
-Evaluate staff performance on a semi-annual and annual basis and report to the Operations & Strategy Manager (OSM)
-Guide and advise all branch staffs on time management
-Check daily staff attendance and advice regarding the Institution's office hours requirement
-Conduct regular spot checks on S/CO's performance including their competency in planning, monitoring and interacting with clients and stakeholders
-Conduct regular spot checks on Cashier's performance to ensure that the accounting records are accurate and timely prepared
-Motivate branch staffs to improve their performance
-Conduct field research and/or assign field staffs to conduct research on client satisfaction, and SWOT analysis of the Institution's competitors
-Organize monthly meetings including staff trainings on existing and new policies and instructions to ensure correct implementation
-Ensure accuracy of and approve the daily transaction reports prepared by Cashier
-Monitor and update the branch's inventories on a regular basis
- Promote the Institution's business to publics
-Represent the Institution in performing public relations and communications within the designated areas and
-Perform other tasks as may be assigned by the OSM or other HoDs
Competencies: