ព័ត៌មានលម្អិតការងារ

Job Duties and Responsibilities:

-Test and install new or updated system or features to the workstations
-Apply script and patch for the existing system that is assigned by Software Development Unit Manager
-Assist in some minor development or research of assigned software project
-Keep records of callers, the problems experienced, and the resolutions
-Maintain and update the additional features of the helpdesk system
-Provide the basic level troubleshooting to the users
-Communicate with related engineers for the higher-level support and troubleshooting
-Follow up the troubleshooting process and respond to callers punctually
-Gather the users’ requirements to ensure the problems are properly resolved
-Monitor the helpdesk system for the frequently asked questions or common requests and prepare strategies to prevent those same problems
-Training and coaching
-Provide the training to the users for the new system or technology
-Refresh the training to ensure the smooth usage of hardware and software
-Software development
-Design and develop system and database by follow the standard code convention
-Develop reports and system tools requested by various users

Competencies:

-Bachelor's degree or year 4th student of Information Technology, or Computer Science is required
-Required at least 1-year experience on IT filed.
-Knowledge of programming languages such as VB.net, ASP.net, C#, and SQL Server, Java, Postgre SQL.
-Good interpersonal skill and communication skill
-Fluency in English, both written and spoken.