Main Responsibilities:
- Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth. ▪
-Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan. ▪ Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets. ▪ Initiate and develop deposit and ATM Card mobilization and financial services strategies to recruit new customers and keep them retention. ▪ Undertake regular market visits to recruit clients for deposits and ATM Card, determine potential cross sells, obtain feedback and recommend new products-services. ▪ Make a plan, organize and direct the day-to-day deposit & ATM Card mobilization with discretion necessary to fulfill the LOLC’s goal. ▪
-Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target. ▪
- Prepare and organize the VIP customers' profile both who using LOLC deposit product and financial services who used to contact such as: Name, address, job and telephone, etc. And to ensure at available time of a properly information is responding to customer's feedback. ▪ Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers. ▪ Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services. ▪
- Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly. ▪
-Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image. ▪ Build and strengthen relationship with corporate, SME, and individual clients to provide optimal customer experience and maximize sales opportunities. ▪ Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC. ▪
-Perform other tasks which assigned by Relationship Management Manager-Retail Banking.
Qualifications and Requirements
BA/MBA in Sales and Marketing, Finance and Banking or related field. ▪ Knowledgeable in financial institution, law and regulations in Cambodia ▪ Minimum 3-5 year experiences in mobilizing digital banking products and merchants. ▪ Strong leadership and communication skills. ▪ Strong English communication both writing and speaking.