POSITION DESCRIPTION
This role is designed to manage and lead the Deposit/CSO team in order to achieve branch sales targets by onboarding new potential customers and the expansion of existing customers with friendly banking experience, as well as to keep customers satisfied.
DUTY & RESPONSIBILITY
- - Provide superior and consistent advice and service to customers either by telephone or face-to-face.
- - Check and authorize operational transactions as per Operation guidelines.
- - Ensure transactional processing is efficiently and accurately executed.
- - Proactively determines customers's needs to actively cross-sell the bank's products and services.
- - Be the consultant of digital products and digital solutions for any concern from customers.
- - Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints.
- - Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
- - Work as a team with other staff to provide excellent customer service to customers.
- - Take ownership of the team's performance and development and ensure sthat their behavior reflects the bank's values and policies.
- - Ensure strictly adhere to the bank's rules, regulations, policies, procedures, manual working guidelines, and instructions.
- - Onboarding of new potential customers and the expansion of existing customers, both individual and corporate customers.
- - Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
- - Other tasks are assigned by the manager.
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QUALIFICATION
- - Bachelor's degree in any relevant fields.
- - At least 2 years' experience in related fields.
- - Able to converse in English and/or Chinese.
- - Good presentation and negotiation skills.
- - Strong customer service and high commitment.
- - Good problem-solving skills.
- - Open-minded for changes and new ideas.
- - Able to use MS Word and Excel.
