Duties and Responsibilities:
• Provide superior and consistent advice and service to customers either by telephone and face-to-face.
• Perform operational transactions as per Operation guideline.
• Ensure transactional processing is efficiently and accurately executed.
• Proactively determines customer’s needs to actively cross-sell the bank’s products and services.
• Be the consultant of digital products and digital solutions for any concern from customers.
• Proactively identifies and address areas of customer dissatisfaction, following up and resolving any customer’s complaints.
• Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
• Work as a team with other staffs to provide excellent customer services to customers.
• Ensure strictly adhere to the Bank’s rules, regulations, policies, procedures, manual working guidelines, and instructions.
• Onboard of new potential customers and the expansion of existing customers both individual and corporate customers.
• Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
• May perform duty as assigned by manager.
Qualifications and Requirements:
• Bachelor’s degree
• At least 02 years’ experience in related file
• Able to converse English and/or Chinese
• Good presentation and negotiation skills
• Strong customer services and result-oriented personality
• Good problem-solving skills
• Open-minded for changes and new ideas
• Able to use Ms. Word and Excel