POSITION DESCRIPTION
The Deputy Branch Manager is responsible for the efficient daily operation of a full-service branch office, specifically branch sales, ATM, Merchant Service & Marketing Section, Branch Support Section, in accordance with the Bank's objectives with the main focus on gross sales and lending.
DUTY & RESPONSIBILITY
- - Enthusiastically participates and supports the sales teams, ATM, merchant service and marketing team, BSO team, and other tasks assigned by the branch manager.
- - Creating a marketing team to promote the bank's products and services to customers and organizing the sales staff's schedule.
- - Coach, train, counsel, and supervise effective selling skills and gross sales to sales staff.
- Evaluate the on-the-job performance of the sales team.
- - Analyze competitor pricing proposals and sales strategies.
- - Seeks referrals from existing customers and other referrals from the network.
- - Contribute directly to the sales, profitability, and business growth of the branch.
- - Ensures that the branch's expenses are within the approved budget.
- - Responsible for preparing a schedule of activities in the branch and assigning the tasks to different individuals depending on their designation in the branch or a particular department, especially the marketing section and accounting section.
- - Assists the branch manager in looking after the day-to-day operations of the branch and resolves any problems or conflicts faced by the staff in discharging their duties.
- - Assists the branch manager in maintaining the bank's image, including the exterior and interior of the building (Branch Look and Feel).
- - Work closely with the branch manager to devise strategies for improving the overall performance of the branch, implements these strategies and briefs the staff on the new policies and practices that need to be adopted.
- - Assist the branch manager in attaining the established branch's goals, annual business plan proactively develops marketing strategies to improve branch performance as well as market share. Determines and develops the budget for the daily expenses of the branch
- - Reinforce the internal regulations of Canadia Bank, particularly guiding all staff to follow the bank's discipline, to practice professional discretion, to reinforce internal and external relationships, and to adhere strictly to the bank's code of conduct.
- - Assist the branch manager in evaluating the abilities, capabilities, and knowledge of each staff member to ensure that staff are placed in the right job. Must effectively coach and train colleagues to develop their skills and capabilities, focusing on the BSO, ATM, merchant service, and marketing sections.
- - Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation.
- - Encourages staff to upgrade their foreign language skills, especially English and Chinese.
- - Effectively cooperates and communicates with the sales team, marketing department, accounting department, and other departments of the bank to facilitate work effectively and timely.
- - Keep a close eye on the local competitors. Identify new market needs and profitable product and service opportunities, keeping Canadia Bank ahead of the competition.
- - Responsible for all duties and functions in the absence of the branch manager.
- - Assist the branch manager in creating a friendly environment in the branch that keeps both customers and employees happy.
- - Managing and supporting staff and facilitating appropriate continuing development.
- - Code of Conduct: Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank, such as having good behavior, avoiding abusing or taking advantage of bank customers or bank properties for personal benefits, etc. Take immediate action to stop and report to superiors, senior management, and internal control any violations or other misconduct.
- - May perform duties in the absence of the operation staff, back office staff, or other such management capacities as assigned.
- - May have other duties as assigned by his branch manager or senior management of the bank.
QUALIFICATION
- - A bachelor's degree in banking and finance, economics, or business administration is required.
- - Being good at speaking, reading, and writing English and fluent in Khmer are necessarily required.
