POSITION DESCRIPTION
Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, security and safety in accordance with the bank's objectives with the main focus on sales and lending.
DUTY & RESPONSIBILITY
- - Overall management and development of the branch.
- - Formulate marketing strategies and identify business opportunities.
- - Understand the local economics of his/her branch and what he/she can do to improve the branch's profit.
- - Keep a close eye on his/her local competitors.
- - Identify new market needs and profitable products and services opportunities, keeping Canadia Bank in the lead of competition.
- - With his/her team, contact new and high value customers regularly to make sure they are happy with the bank's service, re-evaluate their needs and offer new products to meet these needs.
- - Manage and plan the cash need for the branch.
- - He/she is responsible for the safeguard of the cash in the strong room.
- - Ensure branch full compliance with Bank's rules & regulations, policies & procedures, guidelines and instructions.
- - Provides leadership, training and supervision; delegates day to day operations to the Operations staff or other officers of the branch.
- - Continuously update and inform staff about new laws and policies launched, internal announcements from Head Office and other information in relation to Bank's products or activities.
- - Chairs branch weekly meeting to discuss difficulties and problems met in the previous week and come up with appropriate solutions for improvement during weekly meeting and deliver the minute of meeting to Branch Management and HR departments no later than 3 working days for reference purposes.
- - Accountable for Branch Annual Budget Planning. Prepare quarterly budget plan after the annual plan is approved starting from January each year.
- - Achieves individual and branch budgets through new customers, referrals and retention of account relationships by keep Branch Management and HR Dept. informed.
- - Responsible for attaining established branch's goals, annual business plan and proactively develop marketing strategies to improve branch performance as well as to gain more market shares.
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
- - Ensures the growth of the branch's business through business sales and is committed to its success.
- - Personnel Management: effectively supervise and develop human resources at the branch according to Bank's HR policies and procedures. Keep in touch and cooperate with HR department for updating information and changes as and when necessary.
- Evaluate abilities, capabilities and knowledge of each staff to ensure that staffs are placed in the right job.
- - Effectively coaches and trains colleagues to develop their skills and capabilities.
- Consolidates capabilities of colleagues by providing them on job training and coaching in the branch, or requesting Training & Development Dept. at Head office to conduct the training in whichever areas are lacking.
- - Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Encourages staff to upgrade their foreign languages especially English and Chinese.
- - Effectively cooperates and communicates with Credit Department, Accounting Department, Legal Department and other departments of the Bank to facilitate work effectively and timely.
- - He/she is responsible for the overall image of his/her branch to ensure that the Bank's identity and good reputation is well maintained to the public.
- - Handle cases of complex customer complaints which might affect Bank's reputation and report to his/her direct supervisors and Top Management.
QUALIFICATION
- - Bachelor or Master Degree in Banking and Finance, Business Administration or relevant degree.
- - At least 3 years experienced in related field.
- - Able to communicate in English and Chinese.
- - Good presentation and negotiation skills.
- - Strong customer services and result-oriented personality.
- - Good problem-solving skills.
- - Open-minded on new ideas/ concepts.
- - Able to use Microsoft Office.
