POSITION DESCRIPTION
Call and resolve performing facility and non-performing facility late payments from DPD 60+.
DUTY & RESPONSIBILITY
- - Site visit customers from DPD 60+ to engage customers to resolve the overdue payment through normalization, pay off, restructuring, rescheduling and / or any other resolution scheme.
- - Manage the process to initiate legal action on a delinquent account to cc approve.
- - Manage the account classification and provision process for delinquent accounts to cc approve.
- - Manage the write-off process for the bank to approve.
- - Ensure that appropriate classification and provisions are accorded to each customer during loan assessment.
- - Generate a listing of delinquent accounts that are more than DPD 90+ and have no resolutions to legal action for issuing a demand letter, or sue them immediately.
- - Recommend taking legal action or measures for NPL cases that are non-negotiable, have no resolutions, and have no contact or runaway.
- - Do the daily report, weekly report, and monthly report regularly.
- - Prepare summary credit proposals and credit proposals such as pay-off, restructuring, normalizing, paying partial, and other requests to cc approve.
- - Record and update regularly the delinquent status for any action or management's need.
- - Any proposals or requests will be sent to managers for decision-making, then submitted to cc approval.
- Other duties as assigned by Head, NPL Resolution Department.
QUALIFICATION
- - Bachelor Degree in Finance and Banking or other relevant fields.
- - At least 3 years of related experience.
- - High motivation, patience, high commitment, good communication, and others.
- - Good communication, problem-solving skills, and flexibility.
- - Good computer skills.
- - Good English, both in writing and speaking.
- - Be able to travel to provinces.
