Operate cash registers and POS systems effectively and efficiently, ensuring accuracy in cash handling and transactions.
Greet and assist patients and customers in a friendly and professional manner, providing exceptional customer service at all times.
Process payments from patients for services rendered, ensuring the correct amount is collected and providing change as necessary.
Maintain a clean and organized cashier area, ensuring all supplies and equipment are stocked and readily available.
Answer phone calls and respond to inquiries regarding services, appointments, and general information about the clinic in a courteous and timely manner.
Collaborate with other staff members to resolve any customer issues or complaints, ensuring a high level of customer satisfaction.
Balance cash drawers and reconcile transaction records at the end of each shift, ensuring accuracy and completeness of financial reports.
Maintain confidentiality of patient information and adhere to all data protection regulations.
Assist with administrative tasks as needed, including filing, organizing documents, and scheduling appointments.
Keep abreast of clinic policies, procedures, and services to provide accurate information to patients and customers.
Follow all safety and security protocols to maintain a safe working environment for all staff members and patients.
Participate in trainings and professional development opportunities to enhance knowledge and skills related to cashiering and customer service.
JOB REQUIREMENTS
High school diploma or equivalent
Proficiency in basic math skills
Excellent customer service and communication skills
Strong attention to detail and accuracy
Ability to work efficiently in a fast-paced environment
Familiarity with cash handling and point of sale systems
Ability to prioritize tasks and manage time effectively
Excellent organizational and multitasking abilities
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Ability to remain calm and composed in stressful situations
Flexibility to work morning shifts, weekends, and holidays as needed
Knowledge of basic computer applications and software
Familiarity with health insurance procedures (preferred but not required)
Previous cashier or retail experience (preferred but not required)
Willingness to learn and adapt to new processes and procedures
