ព័ត៌មានលម្អិតការងារ

JOB RESPONSIBILITIES

Provide technical support and troubleshoot hardware and software issues for end-users
Assist in the installation, configuration, and maintenance of computer systems and applications
Respond to user inquiries, diagnosing and resolving problems in a timely manner
Conduct regular maintenance activities, such as system updates and backups
Stay updated with the latest technology trends and provide recommendations for improvement
Monitor and maintain computer peripherals, such as printers, scanners, and photocopiers
Evaluate and recommend new software and hardware solutions to meet business needs
Collaborate with external vendors to resolve technical issues and implement upgrades
Monitor network activities, identifying and addressing potential security breaches
Assist in the development and implementation of disaster recovery

JOB REQUIREMENTS

Strong communication skills, both verbal and written
Basic knowledge of IT systems and troubleshooting techniques
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Ability to provide effective customer support and resolve technical issues
Familiarity with cold calling techniques and ability to engage with prospective clients
Aptitude for product and service presentations, showcasing the company's offerings
Excellent attention to detail and ability to multitask in a fast-paced environment
Basic understanding of customer needs identification and ability to propose suitable solutions
Proficiency in email communication, including drafting professional and concise messages
Basic English language skills to effectively communicate with English-speaking customers and colleagues