Service Manager
  • ប្រភេទការងារ
  • សេវាកម្ម
  • មុខរបរលម្អិត
  • អ្នក​មើល​ការ​ខុស​ត្រូវ​អគារ
  • ទីតាំង
  • ភ្នំពេញ(1)

JOB RESPONSIBILITIES

  • Act as a key liaison between customers, service technicians, and other internal departments to ensure excellent customer satisfaction.
  • Supervise and manage a team of service technicians, providing guidance, support, and coaching to foster a high-performing and motivated team.
  • Teach and train technicians on best practices, procedures, and safety measures to optimize their skills and knowledge, while promoting a culture of continuous learning.
  • Implement effective strategies and processes to enhance the efficiency and productivity of the service department, ensuring timely completion of repairs and maintenance tasks.
  • Customer service is paramount – always strive to meet and exceed customer expectations by providing exceptional service and resolving any concerns or complaints effectively and efficiently.
  • Maintain accurate and up-to-date records of service requests, work orders, and customer interactions, ensuring proper documentation and organization of all service-related information.
  • Observe and monitor technicians' work to ensure adherence to quality standards, safety regulations, and company policies.
  • Estimate the time, materials, and equipment required for each service or repair job, ensuring accurate assessment and efficient allocation of resources.
  • Multi-task effectively to handle multiple service requests and priorities simultaneously, ensuring timely completion of tasks and maintaining customer satisfaction.
  • Collaborate with the parts department to ensure availability of necessary parts and equipment for timely service completion.

JOB REQUIREMENTS

  • Minimum of 5 years of experience in a similar role within the automotive or heavy equipment industry
  • Excellent leadership and managerial skills to effectively lead and motivate a team of service technicians
  • In-depth knowledge of automotive maintenance and repair procedures
  • Strong problem-solving and decision-making abilities to quickly resolve customer issues and ensure customer satisfaction
  • Excellent communication and interpersonal skills to effectively interact with customers and internal teams
  • Proven experience in developing and implementing service strategies to enhance operational efficiency and customer experience
  • Proficient in using service management software and tools to effectively track service requests, monitor technician performance, and generate reports
  • Strong organizational and time management skills to efficiently prioritize tasks and meet deadlines
  • Proactive approach with the ability to anticipate customer needs and provide proactive solutions
  • Ability to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously
  • Bachelor's degree in Automotive Technology, Engineering, or a related field is preferred, but not mandatory
  • Familiarity with local automotive and heavy equipment regulations and safety standards