- Lead the team to provide excellent customer service and manage the branch operations such as teller counter, customer service desk, administration, and cash handling.
- Ensure end-of-day cash balance and accuracy of the transactions.
- Ensure appropriate checking for account opening and documentation is in order
- Review the security procedures and access to the vault and coordinate with the security company for cash delivery/collection.
- Assign and supervise the workload and work schedules of the team and update them on system functions, bank policies, and procedures.
- Ensure compliance with the Bank’s policies and procedures.
- Promote and cross-selling the bank’s products and services by proactive referring.
