- Ensure good communication with new and existing customers through the provision of VIP banking services;
- Find potential new customers for the growth of branches, department and bank;
- Understand customers’ behavior and cash flow, loss prevention and ensure to achieve the maximum results;
- Provide accurate financial consultation and solutions in accordance with the Bank’s standards and regulations;
- Provide information and contribute to the sale of other bank’s products and services;
- Receive feedback from customers to improve the Bank’s products and services, as well as to solve various customer problems effectively and in a timely manner;
- Supervise and guide VIP banking executive and VIP banking Teller to ensure accurate and fast customer service;
- Collaborate with relevant teams to provide services and respond to customer needs;
- Follow the principles, procedures, internal regulations and instructions related to the scope of work and role effectively;
- Prepare and keep documents in an orderly manner and keep them confidential;
- Train new VIP employees and act as a good example in the team, ask questions and provide effective feedback to create a good team work environment;
- Perform other task assigned by Manager, VIP Banking Office.
