- Manage the branch’s business to deliver outstanding results in all areas including deposit and loan growth, revenue growth, productivity, and branch profit
- Identify business growth opportunities, propose action plans and implement marketing activities to capture the business
- Lead the team to develop and build client networks and maintain good relationship to increase the business. Understand customer’s financial circumstances and propose the products and services to meet the needs
- Provide regular coaching to staff to ensure continuous improvement in the delivery of customer services
- Proactively identify and address areas of customer dissatisfaction, follow up and resolve customer complaints
- Monitor competitors’ activities, report and make recommendations
- Work closely with compliance team to drive and support adequate training to ensure all staff are aware of bank policies, risk management and compliance requirements
- Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment.
