Main Duties and Responsibilities:
- -Answer customer inquiries via phone, e-mail, social media, and others related to products/services and general information of the institution.
- -Handle customer complaints and take lead in finding the solution.
- -Record the information and feedback from customer and follow up to ensure the resolution is done promptly.
- -Promote existing and new products/services and promotion campaigns.
- -Support on all services, and others related to block of Card/Mobile apps, reset PIN & dynamic code, send Mobile user ID, and block amount dispute transaction on time and accuracy, and others.
- -Daily customer complaint and call report to line managers.
- -Communicate with branches on customer loan inquiry and others if any.
- -Ensure in providing excellent call center service with receiving the high customer satisfaction.
- -Ensure complaints via phone, e-mail, and others are resolved in a professional manner.
-
Key Selection Criteria and Qualification:
- -Bachelor’s/ Master’s degree in accounting or banking/finance or equivalent in related field.
- -Has interpersonal skill with pleasant and patient in dealing with people.
- -Fresh graduate with knowledge of customer care especially on service.
- -Good understanding of banking and accounting legislation, financial accounting principles and procedures.
- -Good analytical skill.
- -Excellent at English and Khmer both written, and spoken; and Mandarin/Chinese and Korean is a plus.
- -Excellent computer skills (Word, Excel and PowerPoint on Microsoft Office) and willingness to learn new software systems.
- -Good integrity, positive attitude, helpful, high commitment, competence and motivation.
- -High motivation and ability to perform tasks without close supervision.
