Main Duties and Responsibilities:
- -Assist in setting annual operational plan and implementation for R&D Unit.
- -Conduct feasibility studies on new product opportunity.
- -Conduct regular market survey including customer satisfaction, dropout and exit survey.
- -Proposal development (survey proposal, and other relevant proposals…).
- -Oversee the whole research processes.
- -Conduct monitoring and evaluation on financial services and related projects.
- -Conduct competitor and environment analysis monthly.
- -Identify market demand and market opportunity to contribute in the growth of the institution.
- -Assist in implementing the social performance management and CSR project.
- -Other tasks require by management.
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Key Selection Criteria and Qualification:
- -Bachelor’s degree in marketing, Social Science or equivalent.
- -Preferably have more than two-year experience in banking or/and microfinance sector.
- -Experience in field research, data collection and analysis and report writing.
- -High proficiency in research methodology & procedure.
- -Be able to communicate well with all staff, local communities and authority.
- -Ability to perform task without close supervision.
- -High motivation, initiative, willing and able to travel to the field.
- -Excellent computer skills (Word, Excel and PowerPoint on Microsoft Office) and willingness to learn new software systems.
- -Good knowledge of English language.
- -Problem-solving and decision-making skills.
